With the outbreak of COVID-19, and its impact on our country and communities, we remain focused on the safety and well-being of our members and staff.
We know this is a stressful time. We are committed to supporting you, being here to provide individualized financial advice, and assisting you with your day to day banking.
Financial Relief for Members - We are committed to helping our members who may be experiencing financial hardship as a result of COVID-19. To support you, we’re offering flexible solutions including payment deferrals on mortgages and loans. Learn more or speak to your financial advisor to discuss what is best for your unique financial situation.
Ways to Bank Guide- provides assistance on completing popular daily banking transactions by ATM, online banking or mobile app. We encourage members wherever possible to please do your banking electronically for everyone’s health and safety.
Financial Services during COVID-19
Branch Locations - Our branch locations are now open, however we ask all members where possible to bank online, via our mobile app or phone us for the health and safety of you our members and our staff.
New Branch Hours- Starting June 15
If visiting a branch location we ask that you
Phone Services - You can reach our staff by phone during branch hours of operation (see above). We can support many day-to-day banking requests, technology/online banking set-up and assistance, make an appointment with an advisor, provide financial advice, and more. Please call your branch number, advisor or 1-866-380-8008.
Meetings with your Advisor- We are offering telephone, virtual (video conference), and if needed in-person meetings. Please phone the branch to book your appointment and advise us of how you'd like to connect, or use our appointment booking tool on our website to meet with our Financial, Investment and Commercial & Ag advisors.
Online Banking & Mobile App - Mainstreet’s online banking and mobile banking app are available 24/7 for you to:
ATM’s - We are part of an extensive network of over 4000+ ATM’s across Canada wherever you may find yourself. Many of our ATM machines offer different denomination options & the ability to pay bills and more.
Paying Electronically - To help minimize the spread of this virus, we’re encouraging members to reduce their use of cash and opt for limited contact payment options:
Collabria Card-holder Travel Insurance: Click here for continuously updated card insurance coverage information.
CRA Direct Deposit - Get your benefit payments and tax refunds faster ! If you are applying for the Canada Emergency Response Benefit, Mainstreet can help you sign-up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA) through online banking.
Be Cautious About Fraud - We will never send you unsolicited emails, pop-up’s, calls or the like, asking for confidential information, such as your password, PIN, Access Code, credit card and account numbers
Stay Informed - Continue to visit this Mainstreet COVID-19 information webpage and our social channels (Facebook, Twitter, Instagram) for up-to-date information.