With the outbreak of COVID-19, and its impact on our country and communities, we remain focused on the safety and well-being of our members and staff.
We know this is a stressful time. We are committed to supporting you and yours and being here to provide individualized financial advice and answering your questions.
Ways to bank during COVID-19
Branches - Our branches are currently closed for walk-in banking. We are here to assist you with completing your banking needs with us over the phone, by ATM, online banking/mobile app
Only if absolutely necessary will we arrange an in-branch appointment*
Staff service by phone is available: Monday- Friday 10am-4pm & Saturday 9am-2pm
*If you do enter a branch: social distancing of 2 metres must be maintained at all times and COVID screening questions completed before entering the building.
There may be service impacts or branch closures if there are staffing challenges at a location. Please visit our social media, website and that branch's google my business listing for up-to-date information.
Online Banking & Mobile App
Note: If you have not used online banking recently, please phone your branch or # 1-866-380-8008 to ensure your online access is active.
Mainstreet’s online banking and mobile banking app are available 24/7 for you to:
ATM’s - We are part of an extensive network of over 4000+ ATM’s across Canada wherever you may find yourself. Many of our ATM machines offer different denomination options.
To help minimize the spread of this virus, we’re encouraging members to reduce their use of cash and opt for limited contact payment options.
Collabria Card-holder Travel Insurance: Click here for continuously updated card insurance coverage information.
If you are applying for the Canada Emergency Response Benefit, Mainstreet can help you sign-up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA) through online banking.
Financial Relief for Members
We are committed to helping our members who may be experiencing financial hardship as a result of COVID-19. To support you, we’re offering flexible solutions including payment deferrals on mortgages and loans. Speak to your financial advisor to discuss what is best for your unique financial situation.
Be Cautious About Fraud
We will never send you unsolicited emails, pop-up’s, calls or the like, asking for confidential information, such as your password, PIN, Access Code, credit card and account numbers
Continue to visit this Mainstreet COVID-19 information webpage and our social channels (Facebook, Twitter, Instagram) for up-to-date information.