Mainstreet is invested in you.

We are committed to the safety and well-being of our members, staff and communities and continuing to provide you with exceptional financial advice and service during this unique time.

We ask members where possible to

• Bank online or via our mobile app
Phone us – we can assist you with many of your financial needs by phone and are available Monday – Friday 9am-5pm and Saturday’s 9am- 1pm to help you.

If you are planning to visit a Mainstreet branch, please take note of our hours of operation at each location and follow COVID safety protocols:

• Do not enter the building if you are experiencing any symptoms that could be COVID-19 such as: shortness of breath, cough, fever, etc.
• Do not enter the building if you have tested positive for COVID-19 and you are within your quarantine time.
• Do not enter the building if you have been asked to self-isolate due to having had exposure to an individual who has tested positive for COVID-19.
• Maintain a distance of at least 2 meters/6 feet from other individuals. Please note that we may limit the number of people being permitted in the branch or ATM area at a time to maintain social distancing measures.
• Ensure you are wearing a face mask while in any part of the building (ATM area, branch, offices) that is fitted and covers your nose, mouth, and chin.
• Please use hand sanitizer upon entering.

Meetings with your Advisor

We are offering telephone, virtual (video conference), and in-person meetings. Please phone the branch or use our online booking tool to set-up a time to meet with one of our Financial, Investment or Commercial & Ag advisors –we look forward to connecting with you.

Convenient financial service options to help you:

Our Ways to Bank Guide offers assistance on completing popular daily banking transactions (like paying bills, checking account balances, transferring money, depositing cheques and much more) at the ATM, or through online banking or our mobile app.

ATM’s - We are part of an extensive network of over 4000+ surcharge-free ATM’s across Canada. Many of our ATM machines offer different denomination options and the ability to pay bills and more.

Flash/Tap Cards- Your Mainstreet debit/MemberCard and Collabria credit card have contactless "tap" functionality. Hover your card over the payment terminal without having to touch any buttons. Please note: you can now use “tap” functionality on your Collabria credit card for purchases up to $250 at grocery, convenience stores and pharmacies, where the store has enabled.

Apple Pay, Samsung Pay and Google Pay. Mainstreet offers these mobile wallet features. Pay in apps or by hovering your phone over the pin pad.

Financial Relief for Members

We are committed to helping our members who may be experiencing financial hardship due to the impacts of COVID-19. Speak to your financial advisor to discuss what options would work best for your unique financial situation. The Government of Canada has also introduced a government financial support questionnaire to assist individuals in locating which benefits may be the best fit for their needs.

CRA Direct Deposit - Get your benefit payments and tax refunds faster! If you are applying for the Canada Emergency Response Benefit, Mainstreet can help you sign-up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA) through online banking.

Be Cautious About Fraud

We will never send you unsolicited e-mails, pop-up’s, calls or the like, asking for confidential information, such as your password, PIN, Access Code, credit card and account numbers.

Experience cooperative banking that is
Invested in you.

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