We are committed to the safety and well-being of our members, staff and communities and continuing to provide you with exceptional financial advice and service during this unique time.
Branch Locations - We ask members where possible to bank online, via our mobile app or phone us (we can complete many over the counter transactions with you by phone). If you have a transaction need that we cannot assist you with remotely, will we request that you visit a branch.
Call your local branch number, your advisor directly, or 1-866-380-8008 . We are available to assist you with temporary hours of:
Monday- Friday 9am-5pm (*Ailsa Craig and Port Lambton close at 1pm*)
Saturday- Phone service for all locations – 9am-1pm
Exmouth Sarnia - Business & Investment Services Advice Centre. (no cash services) - This location is currently fully closed.
Phone and virtual appointments can be booked with a Commercial or Investment Advisor.
Meetings with your Advisor- We are offering telephone, virtual (video conference), and if needed in-person meetings with COVID screening. Please phone the branch or use our online booking tool to set-up a time to meet with one of our Financial, Investment or Commercial & Ag advisors –we look forward to connecting with you.
If visiting a Mainstreet branch/ATM we ask that you:
•Do not enter the building if you have travelled outside of Canada in the last 14 days.
•Do not enter the building if you are currently, or within the last 14 days experienced, symptoms of a cough, shortness of breath, or fever.
•Maintain social distancing from other members and staff of at least 2 meters/6 feet at all times. We may limit the number of individuals being permitted in the branch or ATM area at a time to ensure social distancing measures can be maintained.
•Face masks that are fitted and cover the nose, mouth, chin are required to be worn inside our buildings (ATM vestibule, inside branch, offices, etc.).
•Please use hand sanitizer upon entering.
Convenient financial service options to help you
Our Ways to Bank Guide offers assistance on completing popular daily banking transactions (like paying bills, checking account balances, transferring money, depositing cheques and much more) at the ATM, or through online banking or our mobile app.
ATM’s - We are part of an extensive network of over 4000+ surcharge-free ATM’s across Canada. Many of our ATM machines offer different denomination options & the ability to pay bills and more.
Paying Electronically & Touch-Free - we’re encouraging members to reduce their use of cash and opt for limited-contact payment options:
•Your Mainstreet debit/memberCard and Collabria credit card have contactless "tap" functionality. Hover your card over the payment terminal without having to touch any buttons. Please note: you can now use “tap” functionality on your Collabria credit card for purchases up to $250 at grocery, convenience stores and pharmacies, where the store has enabled.
•Mainstreet offers Apple Pay, Samsung Pay and Google Pay. Pay in apps or by hovering your phone over the pin pad.
Financial Relief for Members - We are committed to helping our members who may be experiencing financial hardship due to the impacts of COVID-19. Speak to your financial advisor to discuss what options would work best for your unique financial situation. The Government of Canada has also introduced a government financial support questionnaire to assist individuals in locating which benefits may be the best fit for their needs.
CRA Direct Deposit - Get your benefit payments and tax refunds faster! If you are applying for the Canada Emergency Response Benefit, Mainstreet can help you sign-up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA) through online banking.
Be Cautious About Fraud - We will never send you unsolicited emails, pop-up’s, calls or the like, asking for confidential information, such as your password, PIN, Access Code, credit card and account numbers
Stay Informed - Continue to visit this Mainstreet COVID-19 information webpage and our social channels (Facebook, Twitter, Instagram) for up-to-date information.