Mainstreet is invested in you.

With the outbreak of COVID-19, and its impact on our country and communities, we remain focused on the safety and well-being of our members and staff.

We know this is a stressful time. We are committed to supporting you, being here to provide individualized financial advice, and assisting you with your day to day banking.

Financial Relief for Members - We are committed to helping our members who may be experiencing financial hardship as a result of COVID-19. To support you, we’re offering flexible solutions including payment deferrals on mortgages and loans. Learn more or speak to your financial advisor to discuss what is best for your unique financial situation.

Ways to Bank Guide- provides assistance on completing popular daily banking transactions by ATM, online banking or mobile app. We encourage members wherever possible to please do your banking electronically for everyone’s health and safety.

Financial Services during COVID-19

Branch Locations - Our branch locations are now open, however we ask all members where possible to bank online, via our mobile app or phone us for the health and safety of you our members and our staff. 

New Branch Hours- Starting June 15

  • Ailsa Craig- Monday- Friday - 9am-1pm 
  • Brigden - Monday-Friday - 9am - 5pm  
  • Chatham- 40 Keil- Monday-Wednesday & Friday - 9am-5pm, Thursday - 9am-7pm, Saturday - 9am-1pm 
  • Corunna - Monday-Friday -  9am- 5pm
  • Goderich - Monday-Wednesday & Friday - 9am-5pm, Thursday - 9am-7pm, Saturday - 9am-1pm 
  • London Rd- Sarnia - Monday-Wednesday & Friday - 9am-5pm, Thursday - 9am-7pm, Saturday - 9am-1pm
  • Mount Brydges- Monday - Friday- 9am -5pm
  • Parkhill - Monday -  Friday- 9am - 5pm
  • Port Lambton- Monday - Friday - 9am-1pm
  • Strathroy - Monday-Wednesday & Friday - 9am-5pm, Thursday - 9am-7pm, Saturday - 9am-1pm

Please note:

  • Exmouth St- Sarnia- will re-open Monday, July 6,  Monday- Friday 9am-5pm, as our Business & Investment Services Advice Centre. No cash/teller services available at this location.
  • 50 Keil/Enbridge branch remains closed at this time.

If visiting a branch location we ask that you 

  • Do not enter the building if you are experiencing, or recently experienced symptoms of a cough, shortness of breath, or fever
  • Maintain social distancing from other members and staff of at least 2 meters/6 feet at all times. We may limit the number of individuals being permitted in the branch or ATM area at a time to ensure social distancing measures can be maintained. 
  • Face Masks: masks are required in indoor public spaces in Huron-Perth and London-Middlesex municipalities. Please ensure you wear a mask/face covering that fits close to your face and fully covers your nose and mouth. 
  • Use hand sanitizer upon entering.

Phone Services - You can reach our staff by phone during branch hours of operation (see above).  We can support many day-to-day banking requests, technology/online banking set-up and assistance, make an appointment with an advisor, provide financial advice, and more. Please call your branch number, advisor or 1-866-380-8008. 

Meetings with your Advisor- We are offering telephone, virtual (video conference), and if needed in-person meetings. Please phone the branch to book your appointment and advise us of how you'd like to connect, or use our appointment booking tool on our website to meet with our Financial, Investment and Commercial & Ag advisors.

Online Banking & Mobile App - Mainstreet’s online banking and mobile banking app are available 24/7 for you to:

  • Pay bills 
  • Check account balances 
  • Transfer money between your accounts or to another person via an Interac e-Transfer 
  • Deposit cheques by taking a photo with the app, and much more.

ATM’s - We are part of an extensive network of over 4000+ ATM’s across Canada wherever you may find yourself. Many of our ATM machines offer different denomination options & the ability to pay bills and more.

Paying Electronically - To help minimize the spread of this virus, we’re encouraging members to reduce their use of cash and opt for limited contact payment options:

  • You can pay bills and transfer money via online banking. Deposit cheques by photo in our mobile app.
  • All of our personal chequing accounts include free Interac® e-transfers
  • Your Mainstreet debit/memberCard and Collabria credit card are enabled with contactless "flash/tap" functionality. You can just hover your card over the pin pad without having to touch any buttons. Please note, Collabria has temporarily increased the contactless transaction limit so you can now use “tap” functionality on your Collabria credit card for purchases up to $250 at grocery, convenience stores and pharmacies where the merchant has enabled.
  • Mainstreet offers Apple Pay, Samsung Pay and Google Pay. Pay in apps or by hovering your phone over the pin pad.

Collabria Card-holder Travel Insurance: Click here for continuously updated card insurance coverage information.

CRA Direct Deposit  - Get your benefit payments and tax refunds faster ! If you are applying for the Canada Emergency Response Benefit, Mainstreet can help you sign-up for direct deposit or update your direct deposit information with the Canada Revenue Agency (CRA) through online banking. 

Be Cautious About Fraud - We will never send you unsolicited emails, pop-up’s, calls or the like, asking for confidential information, such as your password, PIN, Access Code, credit card and account numbers

Stay Informed - Continue to visit this Mainstreet COVID-19 information webpage and our social channels (Facebook, Twitter, Instagram) for up-to-date information.

Experience cooperative banking that is
Invested in you.