Back in July of 2018 we decided we wanted to build a house and were shopping around on the internet for the best product and rate. I came across Mainstreet and they had a really competitive rate but I had never dealt with them before. I set-up an appointment and had the opportunity to meet with Crystal, a financial advisor, and the branch manager Joe. They walked me through the construction mortgage process and it sounded really good and I liked what they were telling me.
My decision to go with Mainstreet was firmed up even more when I found out that the builder I am using is also a Mainstreet Credit Union member. The approval process was fast and easy but then we hit a build delay for about 5 months waiting on build approvals from the Thames Valley Conservation Authority. When I went back to Mainstreet I was sure I would have to re-start the process but was surprised that they remembered me and all my details and everything was on file and ready to pick-up where we had left it months ago.
The builder mortgage has been great. The rate is competitive and Mainstreet didn’t charge in some areas that a bank would which helps because building a house is expensive.
I’ve been really impressed with Mainstreet and its staff. We feel very cared for and really happy with the service. We experienced one panic situation during the build when the builder needed a deposit quickly, I called up Joe and they were able to arrange to have an appraiser out and money in the account within 3 days. It was quick and everything was handled perfectly without us even needing to be there. We’ve been in constant communication with Joe and Crystal - the customer support is great. This has made it easy to decide to move all our day-to-day banking over to Mainstreet.
We’ll be moving in to the new house this May right on the lake just outside of the small town of Merlin in the Chatham area. We could not be happier with our new place and the financial support and advice Mainstreet has provided to us throughout the process.